Phraseanet Support Agreement

Support contracts covering all the services needed to support your company.

Each contract is built on the same version of Software and the same source code and allows access to all existing applications and functions, without exceptions. The differences are based on the level of services and guarantees provided, which vary from one contract to another. Alchemy also offers a wide range of services for its partners and customers, to help them exploit the full performance of their Phraseanet solution

Phraseanet
Contract
CORPORATE

Phraseanet
Contract
ENTREPRISE

Phraseanet
Contract
PORTAIL

Guarantees
Bugs reportEmailPhone & mailsPhone & mails
Procedures and deadlinesResponse within 4 hoursResponse within 4 hoursAnswer in the hour
BugfixBlocking: 3 business days.
Non blocking: Version N+1
Blocking: 1 business days.
Non blocking: D+7
Blocking: 1 business days.
Non blocking: D+7
Covered bugsAllAllAll
Life Cycle Warranty1 year2 years2 years
Security alertsYESYESYES
Providing updatesAvailableDistributedDistributed
Include support
Covered applicationsAllAll+
additional modules
All+
additional modules
Number of servers11Unlimited
Support time credit60 min300 min10 hours
Price
1.800 €* / year3.800 €* / year7.800 €* / year
with 2 Servers
(1.000 €* for each
extra server)
* : exclusive of taxes.